Privacy Policy

Last updated: August 2026

At FLWR. Australia ("FLWR.", "we", "our" or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose and protect your information when you visit our website or purchase our products.

Information We Collect

We may collect personal information including:

Your name
Email address
Phone number
Billing and delivery addresses
Recipient details
Payment information (processed securely through our payment providers)
Order history
Personalisation details provided for products
Any information you choose to provide when contacting us

We may also collect non-personal information such as your browser type, device information, IP address and website usage through cookies and analytics tools.

How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate about your purchase
Personalise your gifts where requested
Respond to enquiries
Improve our products and website
Send marketing communications if you have chosen to receive them
Comply with legal obligations

Payment Information

FLWR. does not store your full credit card details. Payments are securely processed by trusted third-party payment providers.

Sharing Your Information

We only share your information where necessary to operate our business, including with:

Delivery and courier partners
Payment processors
Website and technology providers
Personalisation and production partners where required

We will never sell or rent your personal information to third parties.

Our website uses cookies and similar technologies to improve your browsing experience, understand website performance and provide relevant content. You can manage or disable cookies through your browser settings.

Marketing Communications

If you subscribe to receive updates from FLWR., we may occasionally send you emails about new collections, promotions and special offers. You can unsubscribe at any time using the link included in our emails.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. While no online system can be guaranteed completely secure, we use trusted providers and industry-standard security practices.

Access to Your Information

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

FLWR. Australia
📧 info@flwrstore.com.au